How can we help?

Go to your Profile tab → tap the Settings icon → scroll to the bottom and select Delete Account. This will permanently remove your account and all associated data within 30 days. This action cannot be undone.

Go to your Profile tab → Settings → Account. From there you can update your email address and change your password. You'll need to verify your current password to make changes.

On the login screen, tap Forgot Password and enter your email address. We'll send you a reset link. Check your spam folder if you don't see it within a few minutes.

Tap the Profile tab at the bottom of the app, then tap Edit Profile. From there you can update your photos, bio, activity chips, and preferences. Your name cannot be changed after signup.

Green Light requires you to check in at a real venue within 5km of your location. This is a deliberate safety feature — it prevents location stalking by ensuring you can only go live at a public place, never from your home or a private address.

No. Other users only ever see your approximate distance (e.g. "1.2km away"). Your exact GPS coordinates and the specific venue you're at are never shared with other users.

When two people both wave at each other (a mutual wave), a 10-minute chat window opens. This is your chance to say hi and arrange to meet in person. If you want to keep chatting after the timer, either person can send a new wave to reopen it.

The Missed tab shows people you were at the same venue with last night but didn't connect with. These connections expire after 24 hours. You can send them a wave directly from the Missed tab.

Tap Go Offline on the Map screen at any time. Your live status also turns off automatically after your session expires (30 min, 1h, or 3h depending on what you selected) or after 15 minutes of inactivity.

You can block or report any user from their profile, from a chat, or from the Messages screen. Tap the three-dot menu (⋮) and select Block or Report. Blocked users cannot see your profile or send you waves. Reports are reviewed by our team.

Your report is sent to our team for review. We take all reports seriously and will take appropriate action, which may include a warning, temporary suspension, or permanent ban depending on the severity of the behaviour. The reported user will not be notified that you filed a report.

If you are in immediate danger, please contact emergency services by calling 000. To report a safety concern within the app, block and report the user immediately. You can also email us at hello@greenlightsocial.app with details and we will prioritise your report.

Try these steps in order: 1) Force-close the app and reopen it. 2) Check your internet connection. 3) Make sure location permissions are set to "While Using" in Settings → Green Light Social → Location. 4) Update to the latest version of the app. If the issue persists, contact us at hello@greenlightsocial.app.

Green Light Social needs location access to find nearby venues and users. Go to Settings → Privacy & Security → Location Services → Green Light Social and set it to "While Using the App". Make sure you're not in a location that blocks GPS signals such as underground or in a basement.

Go to Settings → Notifications → Green Light Social and make sure notifications are enabled. Within the app, check Profile → Notifications to make sure you have wave and match alerts turned on.

Green Light Social is currently available on iOS only. Android support is on our roadmap. Email us at hello@greenlightsocial.app if you'd like to be notified when Android launches.